We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at nikaliu@urionsz.com.

Refund & Return Policy

At Alphapetmed, we want you to feel confident in your purchase. If you are not satisfied with your order, you may request a return within 30 days of delivery, subject to the conditions below.

30-Day Return Policy

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return:

• The return request must be submitted within 30 days of delivery.

• The product must be returned with all original accessories, components, manuals, and packaging.

• The product must not show signs of misuse, abuse, accidental damage, unauthorized modification, or excessive wear.

• A valid order number or proof of purchase is required.

Returns requested after the 30-day return period may not be accepted.

15% Restocking Fee

Approved standard returns are subject to a 15% restocking fee, calculated based on the purchase price of the returned product.

The restocking fee helps cover product inspection, testing, repackaging, handling, and processing associated with returned medical equipment.

The 15% restocking fee does not apply if:

• You received the wrong product.

• The product arrived damaged.

• The product is confirmed to be defective.

• The return is required because of an error made by Alphapetmed.

How to Request a Return

Before sending a product back, please contact Alphapetmed Customer Support with:

• Your order number

• The name used to place the order

• The reason for the return

• Photos or videos of the product if it is damaged or defective

Our support team will review your request and provide return instructions if your return is approved.

Please do not send products back without first receiving return authorization from Alphapetmed. Unauthorized returns may not be accepted or refunded.

Return Shipping

For standard returns, customers are responsible for return shipping costs unless otherwise stated by Alphapetmed.

We strongly recommend using a trackable shipping service. Alphapetmed is not responsible for returned packages that are lost or damaged during return transportation.

If the return is due to a defective product, shipping damage, an incorrect item, or another error caused by Alphapetmed, we will provide appropriate return instructions and may cover the return shipping cost.

Refunds

Once your returned product is received, we will inspect it to confirm that it meets the return requirements.

If approved, your refund will be issued to your original payment method, less:

• The applicable 15% restocking fee

• Original shipping charges, if applicable and non-refundable

• Any return shipping charges for which the customer is responsible

Please allow several business days after your refund is processed for the funds to appear in your account. Processing times vary depending on your bank, card issuer, or payment provider.

Damaged or Defective Products

Please inspect your order when it arrives.

If your product arrives damaged, defective, or incorrect, contact us as soon as possible and provide your order information along with photos or videos showing the issue.

We will evaluate the issue and, where appropriate, arrange a replacement, refund, or other resolution.

Products confirmed to be defective, damaged during delivery, or incorrectly shipped by Alphapetmed will not be subject to the 15% restocking fee.

Products That May Not Be Eligible for Return

We reserve the right to reject a return or reduce the refund where a product:

• Has been damaged through misuse, neglect, improper handling, or accident

• Has been altered, modified, or repaired without authorization

• Is missing significant accessories, components, or parts

• Has been returned materially different from its original condition

• Was purchased from an unauthorized third-party seller

• Was not purchased directly from Alphapetmed

Products purchased from another retailer or marketplace must be returned according to that seller's return policy.

Exchanges

If you receive a defective, damaged, or incorrect product, please contact Customer Support.

For preference-based exchanges, the original product may need to be processed as a return and a new order placed separately.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to cancel your order before it is processed or shipped. Once an order has entered fulfillment or has been shipped, it may no longer be possible to cancel it and the standard return policy will apply.

Promotional and Bundled Purchases

If a product was purchased as part of a bundle, promotion, or special offer, all products included in the offer may need to be returned to receive a full eligible refund.

If only part of a bundle is returned, the refund may be recalculated based on the regular price of the items retained by the customer.

Free promotional products associated with a returned order may also be required to be returned.

Warranty Claims

This 30-day return policy is separate from any product warranty provided by Alphapetmed.

If you experience a product malfunction after the 30-day return period, please contact Customer Support to determine whether your issue may be covered under the applicable product warranty.

Contact Us

If you have questions about a return, refund, or product issue, please contact Alphapetmed Customer Support through the contact information provided on our website.

Alphapetmed reserves the right to update this Refund & Return Policy from time to time. Your purchase will be subject to the policy in effect at the time of your order, subject to applicable law.